Is it time to stop using Twitter as a free support platform?

If there’s one thing that the Covid pandemic has highlighted it’s that we’re far from ready for an ‘all online’ approach to running our daily lives. We’ve entered the weirdest phase so far in our juvenile approach to handling sensitive customer data. We’re now positively encouraging people to send personal information via 3rd party public forums, such as Twitter or Facebook. This would be fine if it wasn’t for two things: a) it’s a 3rd party and b) it’s a public forum. Not only is this a terrible approach to customer service but it’s also dangerous and massively short sighted. Is it time to stop using Twitter as a free CRM platform?

Installing Koko Analytics (part 11)

This is another optional step. You can normally obtain basic analytics data directly from your web host. However it's useful to gather your own statistics about how many people are visiting your website. Koko is a great privacy-focused alternative to the market leader, Google Analytics.

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How do you take remote payments with iZettle?

In response to the global Coronavirus (Covid-19) crisis iZettle have reduced their Payment Link or ‘Pay-by-Link’ fee from 2.5% to 1.75%, bringing it in line with their normal face-to-face card fee. This is great for businesses who are used to taking face-to-face payments who are rapidly evolving their business model to handle more remote ways of working. In this article I’ll step you through taking remote payments from customers.

Budget 2020 – What does it mean for the self employed?

The 2020 budget has been long awaited. Delayed due to Brexit shenanigans, scuppered by a general election, complicated by a change of chancellor and then almost entirely wiped out by a global pandemic, this has been a hard one to get across the line. Across the line it is and Rishi Sunak did an admirable job. So what does it all mean for you hard working self employed folk out there? Let’s find out!

How to use an iZettle credit card reader

iZettle is one of a growing number of card payment providers who are taking over from traditional merchant services. Being able to handle credit card transactions can transform a small business – it did for me! Today I’m going to take you through how to use iZettle – from initial set-up to configuration of more advanced features such as barcode scanning.

Is cash dead? …what about cash-in-hand work?

At the time of writing we’re approaching the start of the 2020’s. Physical cash is dead. Everyone wants to pay by credit card or contactless technologies. It’s more professional and it means you no longer need to be an unpaid credit facility for your customers. Money can circulate around your business faster and this can massively promote growth, especially in the early days of self employment. In this article we’re asking the question, is cash finally dead?