Is it time to stop using Twitter as a free support platform?

If there’s one thing that the Covid pandemic has highlighted it’s that we’re far from ready for an ‘all online’ approach to running our daily lives. We’ve entered the weirdest phase so far in our juvenile approach to handling sensitive customer data. We’re now positively encouraging people to send personal information via 3rd party public forums, such as Twitter or Facebook. This would be fine if it wasn’t for two things: a) it’s a 3rd party and b) it’s a public forum. Not only is this a terrible approach to customer service but it’s also dangerous and massively short sighted. Is it time to stop using Twitter as a free CRM platform?

Self employment lockdown grants extended… again!

Yes folks, here we are again. We have a 3rd and 4th lockdown grant. The government have announced the UK will be in lockdown from the 5th Nov to 2nd Dec 2020. This will be devastating for a lot of small businesses who were just getting back on their feet. The good news is there’s more money available through the self employment income support scheme grant. The bad news is they will only cover 55% of your profits at best versus 80% for furloughed employees. Oh, and a lot of businesses won’t qualify for them at all. Are self employed folk really 30% less important than employees? Let’s take a look at how it all works.

Digital Downloads and the EU VAT MOSS Debacle

Do you sell digital products such as downloadable software or electronic training courses? Welcome to a whole new world of EU VAT regulation that I can almost guarantee you didn’t know about. That’s right folks – forget about your £85,000 VAT registration threshold. For digital products and services the EU have reduced this… by a factor of 10! Welcome to the VAT MOSS mess.